Loyalty and Honesty in Business

Would you like to have a liar for an employee?  How about a traitor? 

That doesn't sound good to me.  This week in class we watched videos about being Loyal and Honesty.  One of the videos I really appreciated.  The guy (of course I don't remember who he was) said "We hire nice people."  What a concept!  The thing is there are companies that don't hire nice people.

Another video talked about trust and the guy said that you have to trust first and that is why Amazon is so successful.  That is why Zappos is so successful.  I remember several years ago I called Amazon.  Now I am a long time Amazon customer.  I have had my account longer than I have been married!  I have been an Amazon Prime member almost since the program was launched.  I purchase one to five (sometimes more) items from Amazon in a month.  All the diapers my youngest baby has worn except two packages (small packages) have been from Amazon. 

When I called Amazon I was not happy. (This is the only time I have called them.)  I ordered two books, this was before the Kindle.  I have free second day shipping.  I was suppose to get my books the the Friday before labor day but instead I was getting them a week late. I was not happy!!  What happen was they shipped it and it went to the wrong location.  I ended up talking to a supervisor.  After speaking to him for a few minutes he refunded my money.  I got the books free! He knew that it was there fault and they weren't willing to lose me as a customer.

Trust, Loyalty and Honesty are essential in business.  I have been loyal to Amazon for years. On the other hand I do not and have not shopped and Walmart for seven years now.  My three youngest children have not been inside a Walmart before.  I know they have a great return policy but when you checkout at a Walmart the employees are not nice.  They don't take coupons if they don't scan on THEIR system.  They also in some instances have refused to allow people to shop at their stores.  There are a few problems with this.  People have given them (Walmart) the power to dictate how the market will be.  Since people think they are the least expensive, they have to listen to Walmart.  Well guess what Walmart doesn't trust you.  They tell you what to do.  In turn I don't trust them. They don't treat their employees well either.  There stores are not safe.  They leave palates on the store floor unattended.  They also sell Cheap merchandise!  Okay I will stop.  I can go on and on.  I have been happy to drive by Walmart for the last five years to give my money to stores I trust!

The point here is that in business you must be the one to take the first step.  You must show your loyalty to people and the city in which you serve.  You must trust them before they will ever trust you.  In everything you do you must be honest!